This policy explains what information Carlisle Pest Control collects when you contact us, and how it's used. We collect the minimum amount of information needed to provide you with a quote and, where instructed, carry out pest control work.
What We Collect
When you call us, we may note your name, phone number, postcode and a brief description of your pest problem in order to arrange a visit or provide a quote. When you use the contact form on our website, we collect the information you enter: name, phone number, postcode, type of pest, and any description you provide.
How We Use It
We use this information solely to respond to your enquiry, provide a quote, and — where you go ahead — arrange and carry out treatment. We do not sell or share your details with third parties for marketing purposes.
Contact Form Processing
Our website contact form is processed by Formspree, a third-party form-handling service, which delivers your submission to us by email. Formspree processes this data solely to relay your enquiry and does not use it for any other purpose. You can read Formspree's own privacy policy on their website for more detail on how they handle form submissions.
Website Analytics
We use Ahrefs Analytics to understand how visitors use our website. This is a cookie-less analytics service — it does not use cookies or collect personally identifiable information, and cannot be used to identify individual visitors.
How Long We Keep Your Information
We keep enquiry and job information only for as long as needed to provide our service and meet any legal or accounting requirements, after which it is deleted.
Your Rights
Under UK data protection law you have the right to ask what information we hold about you, to have inaccurate information corrected, and to have your information deleted where we have no ongoing legal reason to keep it. To make a request, call us on the number below.
Contact Us
If you have any questions about this policy or how your information is handled, call us on 01228 473001.